Q: How to add the "Your DNA family" app to the exclusion list for your Windows Antivirus Program?
A: Windows Antivirus programs are leading to a lot of problems as they significantly slow down the opening of our app and interfere with the auto-update feature
We had incidents in the past where Windows OS users with Antivirus software had trouble installing the update. This happens because the Antivirus Scanner was "locking" the file and took a long time to analyze our app (which is 100% virus free, as our macOS is notarized by Apple itself). When the app tried to update itself it wasn't allowed to change/update files because the Antivirus program was still locking them. We highly recommend that you add our app to the Antivirus exclusion list (meaning it's not scanned) or pause/close the Antivirus.
Adding to the exclusion list is easier as our app is checking for a new version every 5 minutes and during startup. Here are for some popular Windows Antivirus programs on how to add files/folders to an exclusion list:
Kaspersky Internet Security:
Should you still have problems despite installing the newest version, we recommend that you open a ticket with our support by clicking on the "Help" button. Please do include a screenshot of the problem, notify us of any error message and explain in detail which steps you took to arrive at the problem. Thank you!