If you're new to installing apps on your computer, don't worry. We'll guide you through the process step by step.
Before you install our app, we recommend that you temporarily pause your antivirus software. This is to ensure that the app can install without any interruptions.
Note: Our macOS version has been verified by Apple and checked for malware. The same code is used for the Windows and Linux versions, so you can rest assured that it's safe to use. While only Apple has verified our app, we guarantee the quality and security of all versions of our app.
After downloading our Windows app, locate the downloaded file and double-click on it to start the installation process:
When you see the following message "Windows protected your PC", click on "More info".
Click on the "Run anyway" button to install our app. Note that you may need to pause your antivirus software again to complete the installation.
Once the app is installed, it will open automatically. Please give it some time to check for updates, which it does automatically every 5 minutes. This may take up to 30 seconds depending on your internet speed. You can then unpause your antivirus software.
To log in to the app, use the same email and password you used for our website. You'll also be prompted to enter your 23andMe email and password as they are now stored on your computer.
Note: If your Windows Defender blocks internet access when you're on a public wifi, you can follow these instructions: https://www.youtube.com/watch?v=eRdYYqLnjLk